My experience with California Pizza Kitchen
Yesterday, we went to California Pizza Kitchen at KLCC for lunch. It was one of those days where we did not really feel like eating anything and just walked into any restaurant which popped in front of us.
This is like my second or third time there and I must comment that their service is really bad.
For one, they hire a lot of foreigners who does not really understand English. And I honestly do not know their language too you know! But I figured, since you are in KLCC, your staff should be able to understand English right? Wrong!
Incident 1: After concluding our meal, we asked for the bill. The waiter came up and I asked if they have any credit card promotion. He stared at me and just continued to push the bill to me. Despite me repeating the question, he still stared at me and continue to push the bill at me. Only after I raised my voice did his manager come over to apologize and told us of the credit card promotions.
Incident 2: After some months from the first incident, I went there again yesterday. After finishing the food, we asked for the bill. I am not sure why it takes them so long to even notice us raising our hands. It feels like we were in school trying to catch the attention of the teacher!!! After like 10 minutes, the waitress came with our bill.
Me: Do you have any credit card promotion?
Waitress: (Stared at me) Er, huh?
Me: Do you have any credit card promotion?
Waitress: Yes, yes, we accept credit cards.
Me (boiling, repeated my question): No, my question is do you have any credit card promotion?
Waitress: Oh, I check. (She went to check and came back)
Waitress: Yes, we have credit card promotion.
Me: Which bank and what is the promotion?
Waitress: (Stared at me) Er, huh? Er, I have to … (she ran off half way)
Waitress: Er, we have Hong Leong, Citibank promotions etc.
OMG! My friend and I stared after her. I cannot believe CPK actually hire people like that. They are sitting in the middle of a tourist area and yet, their service levels are so horrible! I wonder if the foreigners dining in the restaurant find the foreigners serving them amusing or heart wrenching.
Food wise, they are ok la. But not something very worth it overall considerin the price you pay and the service levels you get.
My take – Not somewhere you want to go if you have the choice.
This post has 2 comments
October 17th, 2009
I went Tony Romas MV yesterday and it was no better. When placing orders, we asked the waiter if they have ‘kids eat for free’. Its available almost everywhere. He said no. Then when we were about to leave, we saw a BIG posted outside the restuarant on ‘kis eat for free’. Damn…
I think he said no cause he couldn’t understand me. Cause when he repeated our orders, he spoke in some other language that I could not understand.. haha
October 19th, 2009
Amy – I can totally relate to your experience! And to think we actually pay a premium for these services!