My experience with Success Resources
I am extremely caught up with work at the moment – explains why I have not been updating this blog for a while now.
However, I cannot resist blogging about my recent experience with Success Resources – apparently Asia’s largest seminar company.
About 3 weeks ago, I received an email from them saying that as a customer appreciation bonus, I get to attend its Millionaire Mind Intensive (MMI) seminar and National Achievers Congress (NAC) for a very attractive price of RM650.
Putting aside their inefficiency in communication, I had to call them 3 times and speak to 3 different people before I could understand their terms. Now, don’t get me wrong, I am not stupid nor a person who takes joy in badgering other people, but I feel that their mails and verbal communication needs to be improved on.
Anyway, when I spoke to the last person, someone called Kenji, he told me that I need to confirm my attendance by 12th Jan as they are going to increase their prices after that. I only wanted to attend the MMI and was told that the price is only RM245 for 3 full days. I was also told that it is a very special price and they are only taking in 1,000 people this time as opposed to 3,000 – 4,000 people like the last time.
So, naturally, I was very excited as I am a fan of T. Harv Eker and I signed up immediately.
And I went round telling my friends to enrol immediately too cause I think it is really a good seminar. However, after a week, one of my friend came back and told me that the price was still RM245!
Just now, one of their sales reps called me again and told me that they are extending a special privilege to me by allowing me to bring a friend for RM245. I initially thought that they could not fill in their 1,000 but was instead told that they are increasing the crowd to 1,200! My immediate concern was if they have enough space to accommodate the additional 200 people.
Although they assured me that space is ample, I cannot help but feel that they might not be entirely honest about that. And I cannot help but feel like I have been taken for a ride – firstly by telling me that the RM245 is a limited time offer to prefered customers who are on their mailing list and secondly by being told the crowd was a manageable 1,000.
I am just wondering why sales ethics on the phone is so lacking nowadays. Why can’t companies operate by being completely honest and transparent in their offers? Do they not realise that their antics can cause a lot of suspicion amongst consumers out there and in turn, make honest telemarketers suffer?
What do you think? Have you felt like I do? Have you been sold something with the pretext that it is for a limited time and for a selected few but turns out it is an on-going pricing and the crowd has extended?
This post has one comment
March 4th, 2010
I had many bad experiences with Success Resources. They are only concern with making money, not so much in providing the best services to their customers. It true that they are not honest to their customers, they keep telling us that the prices will be increased. As a matter of fact the reverse is true instead. Last year, I paid RM180/pax to attend an event as early bird, but later I found out they were selling ticket to the same event for only RM8 because they still have plenty of room. I made my protest because I paid so much & being penalised for an aerly bird.
Their product delivery is also poor. I ordered several products during the various events, in some cases some of the products were out-of-stock & were told they will inform & send to us once they have stock. Unfortunately they didn’t. I had to make many calls & most often they can’t even find record of my order. Their record/order management is very poor as well. I had many more bad experiences with SR, so I no longer attend any of their events.